Don’t wait for a problem before asking for help: Victorian consumers can call Consumer Affairs Victoria at any time.
Common problemsthat might arise when purchasing a car include:
Defects
To avoid purchasing a car with a defect, it’s best to request the vehicle’s service history, undertake a mechanical inspection, check the car’s roadworthy and registration status, check the age of the car, and purchase a sensible insurance policy. Find out more about what to do before purchasing a used car.
Misleading behaviour and contract disagreements
The rules about buying used cars depend on who is doing the selling. The law is different if you purchase from a licensed dealer, a private seller, online, at auction, rent-to-buy, through a novated lease agreement, or through a broker.
Not knowing your rights
There are laws to protect you when purchasing a used car. You can speak to Consumer Affairs Victoria at any time about your rights. The relevant legislation in Victoria is the Motor Car Traders Legislation and Regulations as well as Australian consumer legislation.
Come across something that doesn’t look right?
If you encounter something you believe may be unlicensed motorcar trading, please report it directly to Consumer Affairs Victoria.
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