Issues with what you purchase can be legal problems, even when we don't think of them as legal.
Victorian Law Week is a time to learn what to do when the law meets your life, where to get help and find out more about the law.
See below some common issues that may arise when shopping and where you can go for help.
If you have been sold a product that is faulty, the product or service must offer you a solution. This typically comes as a repair, refund or replacement. The business does have the right to assess the product or service before they offer a solution.
Businesses must meet a set of basic rights when they sell you products or services. These are called consumer guarantees. Whenever you purchase a product or service you are always covered by these rights.
If you have a problem with a product or service, always contact the business first to explain the problem and the outcome you want. Do this as soon as possible. Often, a single phone call or visit can fix the problem. You can also write a complaint letter to the business.
If you don’t reach a resolution after contacting the business, here’s legal resources that may help you resolve your problem.
You can find legal information and may be eligible for free legal advice from Victoria Legal Aid or from your local community legal centre
Otherwise, you can seek help from a private lawyer using the Find Your Lawyer Referral Service. All law firms included in the service provide a free 30-minute interview.
